Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our services.
Eligibility Requirements
You must be at least 18 years old to use our platform. We reserve the right to request proof of age from any user and to refuse service to anyone who fails to meet this requirement.
Minimum Age Requirements
Our platform is intended for users aged 18 and above only. We do not knowingly provide services to minors.
Geographic Restrictions
We operate in accordance with applicable laws and regulations, and may restrict access to our services based on your location. Certain countries or regions are excluded from using our services due to regulatory requirements. Please refer to Section 12 for a list of restricted countries.
Account Registration Rules
To create an account with us, you must provide accurate and complete information about yourself, including your name, address, email address, and date of birth. You must also choose a username and password that meet our security guidelines.
One- Account-Per-User Policy
Each user is allowed to have only one account on our platform. If we detect multiple accounts held by the same individual, we reserve the right to close all such accounts and to impose penalties or restrictions as set out in these Terms and Conditions.
Identity Verification and KYC
To ensure compliance with regulatory requirements and prevent money laundering, we may require you to verify your identity through Know Your Customer (KYC) procedures. We will ask for documents and information to establish the identity of our users and may use third-party services to assist us in this process.
Account Accuracy Obligations
You must ensure that all account-related information is accurate and up-to-date, including your contact details and identification data. If we detect any inaccuracies or omissions, you agree to cooperate with us to rectify the situation.
Account Security Responsibilities
It is your responsibility to maintain the security of your login credentials (username and password) and to notify us immediately if there are any suspicions that unauthorized access may have occurred.
Login Credentials and Password Protection
You must choose a strong password that meets our guidelines. You agree not to share or disclose your username and password with anyone else, and you acknowledge that we shall be entitled to rely on the security of these credentials as proof of ownership of the account.
Restricted Behaviour and Prohibited Activities
We prohibit any activity that may be considered cheating, fraud, money laundering, terrorist financing, or any other behavior prohibited by applicable laws. We also reserve the right to restrict your access or impose penalties if we determine you have engaged in such activities.
Bonus and Promotion Rules
Our bonus offers are subject to these Terms and Conditions as well as specific terms that apply to each promotion. You agree to comply with all relevant rules, including wagering requirements and any other conditions for claiming a bonus.
Wagering and Gameplay Conditions
You must familiarize yourself with the gameplay mechanics of our games before playing them and ensure you understand how to win prizes or place bets correctly. Our software will detect and prevent manipulation, collusion, cheating, or otherwise attempting to influence game outcomes in an unfair way.
Bonus Abuse Prevention
We reserve the right to cancel, withhold, or confiscate any bonus or winnings that are claimed in breach of these Terms and Conditions, including wagering requirements or maximum bets.
Deposits and Withdrawals (if supported by source material)
To make deposits or withdrawals from our platform, you must follow specific rules set out on our website. Please ensure all deposit or withdrawal instructions are accurate to avoid any processing delays or disputes with your account balance.
Verification before Withdrawals
We require verification of identification for every withdrawal request to prevent money laundering and protect our users' accounts. You agree that we shall be entitled to hold withdrawals until these processes have been completed successfully.
Processing and Review Procedures
Our team reviews all transactions, including deposits and withdrawals, as part of our due diligence obligations under applicable laws. In the event any issue arises with a transaction, you will cooperate with us in resolving it promptly.
Responsible Gambling Expectations
We provide information on responsible gambling practices to all users through various channels within our platform. You agree that we are not liable for damages resulting from your failure to adhere to these best practices or regulatory requirements.
Self-Exclusion and Account Restrictions
You may opt to self-exclude yourself from participating in gaming activities using the functionality provided by us. If you do so, we will restrict access to all services until such time as you decide to reactivate or delete your account entirely.
Game Fairness and RNG Systems
We operate our games under regulatory guidance that ensures fairness and integrity of outcomes through Random Number Generators (RNG) systems, which generate results in an unpredictable manner. Third-party testing verifies these systems regularly, further ensuring their accuracy.
Technical Interruptions or Voided Gameplay
In the event that technical difficulties prevent your gameplay from proceeding without interruption, you may be awarded compensation or affected credits to reflect any legitimate claim for losses due solely to our server or platform downtime.
Suspension or Closure of Accounts
We reserve the right at all times to suspend or close an account with immediate effect if there has been a serious breach of these Terms and Conditions, failure to comply with regulations, fraudulent activity, money laundering practices, or any other reason we consider sufficient.
Intellectual Property and Platform Ownership
Any content provided on our platform shall remain the property of its original creators.
Limitation of Liability
We will not be liable for any direct, indirect or consequential loss arising from your use of our services or participation in any games, whether due to server downtime, errors by third-party software providers, malicious behavior of other users or technical problems beyond our control. Our liability shall be limited as specified by applicable laws.
Modification of Terms
We may modify these terms and conditions at any time with effect from the date on which we notify you in writing (or online through announcements). Your continued use after such notification will indicate acceptance of new or revised terms, unless otherwise agreed to between us.
Contact or Support Guidance
If you have questions about our services or require assistance, please do not hesitate to contact our customer support team via phone, email, live chat, social media channels (if applicable), or our Help pages.
